Training
Requirements for business continuity training typically fall into two categories: pre-incident planning and post-incident response.
Pre-Incident Planning
Implementing business continuity management requires a range of management, communication and technical skills. Our training focuses on the technical elements of the business continuity process (for example how to conduct a BIA or develop a continuity plan), but also offers tips and techniques for managing the process and communicating the message.
Post-Incident Response
Ensuring that your pre-prepared business continuity and crisis management arrangements are enacted effectively at the time of an incident requires different skills at different levels:
- Strategic - overall management of the disruption and the response/recovery effort. This requires strategic thinking and good communication skills; using plans as a framework for a range of responses
- Tactical/Operational - completing the key tasks to keep critical business activities running. This requires good knowledge of the plan content and an ability to focus and prioritise
- Technical - managing the disruption to an element of infrastructure and the subsequent recovery. This requires a thorough understanding of the potential impacts following a variety of disruption scenarios and the 'tools' and techniques available
As with our approach to consultancy, we treat each course as bespoke. Our breadth of experience allows us to draw upon a considerable number of different types and methods of training. Here are a few recent examples of training events:
- We trained, through facilitated plan walkthroughs, the holders of around 50 Business Continuity plans for a travel company that has multiple buildings and businesses across the UK.
- We facilitated plan training for around 60 departmental recovery and support teams. This ensured that people with a response role were familiar not only with their own plan, but also their role within it and how this fitted into the overall recovery process
- We developed and delivered 12 'pre-incident planning' training workshops for a major government department, covering approximately 150 delegates. Since the BCM methodology involved the use of bespoke software tools, the training also incorporated a 'hands on' PC element.
- We also conducted 30 training workshops throughout the UK over a 3-month period for a major government agency. Over 300 delegates were trained in the key elements of pre-incident planning.
